Bolt boosts rider-driver’s safety with public summit – Daily Trust

Bolt, Africa’s leading ride-hailing platform, has reinforced its unwavering commitment to safety for both riders and drivers by successfully hosting the first-ever Bolt Public Safety Summit in Lagos.

This is just as the platform has recorded a 42% reduction in offline trips in the last three months, indicating greater usage of in-app safety tools.

The summit was preceded by a Safety Press Briefing earlier in the day even as the event brought together stakeholders from government, law enforcement, civil society, media, and the Bolt rider community.

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The event highlighted Bolt’s ongoing investments in technology, driver education, and platform integrity, while providing a unique platform for open dialogue with riders on safety expectations and shared responsibilities in urban mobility.

Bolt disclosed that the platform recorded a 42% reduction in offline trips in the last 3 months, indicating greater usage of in-app safety tools.

In addition, there was a 298% increase in the use of the Trusted Contacts feature, which grew from 7,839 users in January to 31,216 in June. The Pick-Up Code feature also gained traction, with 5,568 riders in Nigeria enabling it.

Speaking at the event, General Manager, Bolt Nigeria,  Osi Oguah, said: “At Bolt, safety is not just a feature, it’s fundamental to the service we provide. We are consistently investing in tools and partnerships that prioritize the well-being of our users.

The Public Safety Summit represents a major step forward in how we engage with our riders. It will be a rider-first platform to listen, learn, and collaborate on new ways to make our services even safer and more responsive.”

The Summit convened a diverse audience, including public safety experts, policymakers, and everyday platform users, to co-develop ideas and explore long-term strategies for ride-hailing security and accountability.

Bolt emphasized that the summit marks a new chapter in community-driven innovation, with a focus on transparency, safety education, and continuous dialogue with users.

The initiative also aligns with Bolt’s broader vision to elevate safety standards in Africa’s ride-hailing sector.